Policies


Return/Exchange Policy

All of our products are custom, made to order, and made by hand. Due to this, all sales are final and we can only offer exchanges for defective products for an identical item. Please email us a photo of your defective product and we will send you a return label to return the defective product along with your replacement. 

 

Privacy Policy

Collar At Ya! only uses your information to communicate and provide our services to you, which includes: shipping/tracking of our order, processing payment, offering products for sale, targeted marketing and keeping you up to date on any new services, promotions and new products. Collar At Ya! does not sell your information to any third parties. 

 

Shipping Policy

We offer flat rate $7 standard and tracked shipping for orders Australia wide with Australia Post, and free shipping for all orders over $70. We aim to process orders within 2 weeks pending workload and stock availability. Additional can be paid to upgrade to Express Post with Australia post. We are happy to post internationally, for pricing please contact us at collaratya@outlook.com



Warranty/Defective Product Policy

We are proud to make high quality products for you and your Furbaby however, as all of our products are handmade mistakes can happen. Please email a description and photo of the defective product and return it back to within 30 days of your purchase date, we will then organise a replacement for an identical item along with a refund of your return postage costs.

Items being returned must remain UNALTERED by the purchaser in order to be accepted as a defective item.

A product will be deemed defective if any component/s are breaking or have broken as a result of poor workmanship or defective strapping or hardware. Our warranty does not cover damage due to normal wear and tear or misuse such as but not limited to chewing, dragging or any form of tampering. 

If you experience a problem with our product please contact at collaratya@outlook.com

 

Cancellation/Amendments Policy

All of our products are handmade and custom sized to order. Due to this, cancellations and/or amendments must be requested before we start your order. Please contact us immediately on collaratya@outlook.com